FAQs

Frequently Asked Questions

Online payments at Ergowear are safe for both parties. Here’s how we protect against credit card fraud.

  • Your protection against credit card fraud: All transactions containing payment information are handled on secure sites provided by the various payment processing providers. This means that we do not store any payment information that – by itself – could be used to make unauthorized purchases by third parties. Therefore when we need to make a refund, we have to go through the payment processing provider of your choice. If you wish to pay an additional amount after completing your purchase, e.g., to upgrade the shipping method, you will be required to re-enter all payment information or go through the PayPal payment authorization process.
  • Our protection against credit card fraud: We are proud to accept credit card payments from most parts of the world. Our credit card processing providers have established various means of cross-checking the credit card information submitted to us so that they may protect us from fraud. Occasionally we receive card payments with information that does not pass our internal security checks. When this occurs, we email a request to the customer to provide the correct information to continue to process the order. If the payment is rejected during checkout, this may be due to a variety of factors ranging from gateway settings all the way to your credit card issuer – there is nothing we can do to fix that.

Depending on your country of residence, you may have to pay taxes, duties, and other fees to your government or authorities. Whether duties are applied also depends on a series of continuously changing factors, including (but not limited to):

  • Size
  • Value
  • Place of entry
  • Officer in charge
  • And so on

Due to this, it makes it virtually impossible for any international eCommerce retailer to provide an accurate estimate. If you are unsure about your countries regulations, please get in touch with relevant local authorities before you place an order with Ergowear.

Nope! If you are ordering within the United States, there will be no additional charges. In other countries, for the 0.01% of you guys who have never before placed an international order (no offense!), it’s unusual, but some banks may apply small foreign exchange fees or a different currency conversion when the charge shows up on your statement. Unfortunately, Ergowear and our payment gateway have zero control over credit card issuers' rules, regulations, and policies.

Payments cannot be canceled online. Don't hesitate to contact us if you need to change your payment form after placing your order.

For obvious reasons, we don’t normally trade back items that have already been used. That’s why we encourage our customers to get in contact with our customer service department before any purchase. We will try to make our best guess. If you receive an item and think it will not fit properly, we suggest holding it to your waist without taking off any tags. If you need to request a return, please follow the steps below:

1. Log into your Ergowear account.
2. Navigate to order history.
3. Click on Return and follow the instructions.


Please note that our prices are shown in US dollars by default, although you can change the display to some other world currencies for your convenience. Charges will be made in US dollars, so the actual amount charged in your own currency may differ from the value you see - due to currency fluctuations and exchange rate policies of the financial institutions involved in the transaction. In other words, you will see the amount we charge before you confirm payment. Still, the final amount on your statement, in some cases, may differ depending on your bank’s policy regarding foreign transactions.

Refunds may be granted in the following cases:

  • Orders that have been canceled before shipment.
  • For goods that have been returned according to our return instructions. In this case, shipping and handling charges are non-refundable.

All refunds will be made to the original means of payment used. To return an item, follow the steps below:

  1. Sign in to your account.
  2. Navigate to the orders section.
  3. Select the order number you wish to return.
  4. Fill out and submit the return request form.

If you ask yourself this question, you probably should also ask yourself, do you need underwear at all? Because we are quite sure your answer is a resounding yes, we are also sure everyone should use ergonomic underwear. If you’ve ever felt intimate discomfort during long meetings or drives, pinching or itchiness during walks, some public embarrassment, or even pain from pressure in the scrotum, you should start using ergonomic underwear today. Our pouch underwear and swimwear styles provide the best fit, style, and comfort that you will ever require for male underwear.

We really, really try our best to meet world-class service standards. But since we run international retail operations with several parties involved, sometimes shipping to some locations or keeping perfect track of inventory can be tricky. Even if sometimes this means that we must pay some extra money. Yet, we have been manufacturing and shipping underwear for over a decade, so you can be sure we have a lot of experience and will make everything possible to keep you satisfied. It’s all for your satisfaction.

You can order Ergowear from any country where delivery service is available and legal to import products. In some locations, not all forms of payment may be accepted. In this case, or if there is an issue with the order, we will contact you directly. As of 02/08/2020, all US orders are domestically shipped from our affiliate Ergowear USA, Miami, FL.

COVID-19 NOTICE: Our contracted carrier DHL has temporarily suspended deliveries to some countries. Suppose this blockage occurs after you place your order, but your order will be canceled and refunded before you receive it.